Ac99 believes gaming should be fun, not stressful. Responsible gaming lets you enjoy the experience within your limits — without financial strain or mental pressure. Learn about all our protection tools and guidelines on this page.
Gaming should be enjoyable — following these six core principles will keep your experience positive every time.
Decide in advance how much you're willing to spend on gaming each day or week, and don't go beyond that amount. ac99 lets you set a deposit limit to help you stay on track.
Long gaming sessions reduce focus and increase the risk of poor decisions. Set a daily time limit and stick to it.
Placing larger bets out of anger or frustration after a loss is dangerous. Emotional control is essential to responsible gaming — always make decisions with a clear head.
Gaming is entertainment, not a source of income. The moment you feel like you're playing to win back money or cover financial problems, take a break and seek help.
Hiding gaming from your family is a warning sign. Responsible gaming means being transparent about your activity and maintaining the trust of the people close to you.
If you're struggling, ac99's support team is always here for you. Request a self-exclusion or account closure and we'll act immediately — no questions asked.
Responsible gaming means keeping gaming as a recreational activity — where you set your own limits and stick to them. At ac99, it means enjoying gaming with your financial capacity, time, and mental well-being in mind.
Gaming is fun, but losing control can turn it into a serious problem. ac99 wants every experience to be a positive one, which is why we've developed a set of protective tools and guidelines to help you stay in control.
Online gaming is growing rapidly in Bangladesh, with more young people getting into Sports Betting, slots, and bingo. ac99 welcomes this enthusiasm, but always ensures every user plays safely and responsibly. Following responsible gaming principles keeps the experience fun — not harmful.
The bottom line: Play for enjoyment, not to solve financial problems. Keep playing as long as it's fun — and stop when it no longer is.
Ac99 offers a range of effective tools to help users game responsibly. All tools are completely free and available to use at any time.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded. Lowering your limit takes effect immediately, but increasing it requires a 7-day waiting period.
Set a limit on how much you're willing to lose within a given period. Once this limit is reached, your gaming session will end automatically.
Set a limit on how long you can play in a single session. When the time is up, you'll receive a notification and the session will end automatically.
A pop-up message will appear at regular intervals showing your current session time and results. This helps keep you aware of your activity.
You can exclude yourself from playing for a set period — 1 week, 1 month, 3 months, or permanently. While self-exclusion is active, your account will not be accessible.
If you feel gaming is having a negative impact on your life, you can permanently close your account at any time. Just let our support team know and we'll take action right away.
Gaming problems build up slowly and aren't always obvious at first. If you notice any of the signs below, it's time to take responsible gaming seriously.
Spending over budget: You intend to play less each time, but end up spending far more than planned.
Chasing losses: You try to recover your losses by placing more bets after a loss.
Hiding your gaming: Keeping your gaming habits hidden from family or friends.
Neglecting daily responsibilities: Spending more time gaming at the expense of work, studies, or family.
Emotional distress: Feeling restless, irritable, or moody when you're unable to game.
Gambling on borrowed money: Borrowing money or taking loans from family or friends to fund your gaming.
If any of these signs feel familiar: Contact our support team now or set a self-exclusion. Reaching out for help is an act of courage.
Ask yourself the questions below. If you answer "yes" to most of them, it's time to take responsible gaming seriously.
Have you ever spent more than your set budget on gaming?
Do you feel restless or irritable when you're unable to game?
Have you ever cut back on work, studies, or family time to spend more time gaming?
After a loss, have you placed bigger bets trying to win it back?
Have you ever taken out a loan or borrowed money from someone to fund your gaming?
Have family or friends ever expressed concern about your gaming habits?
Result: If you answered yes to 2 or more questions, please reach out to our support team. Asking for help isn't a weakness — it's the responsible thing to do.
Gaming problems typically develop gradually. See below how much attention each stage requires.
If you're experiencing any issues related to gaming, our support team is always here for you. Reach out via live chat or email.
Ac99 is strictly for users aged 18 and above. Age is verified during registration and throughout the KYC process.
We are committed to ensuring your gaming experience at ac99 remains positive at all times. Play within your limits and enjoy every moment.