Ac99 Privacy Policy — Your data is safe with us

1 Introduction

Ac99 is a trusted online gaming platform serving users in Bangladesh. We understand your personal information is valuable, which is why this Privacy Policy Designed so you can clearly understand exactly what we do with your information.

This privacy policy applies to the ac99 website, mobile app, and all associated services. By using ac99, you are considered to have agreed to this privacy policy. If you do not agree, please do not use the platform.

Ac99 always operates with full transparency. Our goal is to earn your trust and maintain it. This privacy policy may be updated at any time, and you will be notified of any changes.

2 What Information We Collect

Ac99 collects two main categories of information: data you provide directly, and data collected automatically.

We only collect information that is genuinely necessary to provide our service. Collecting unnecessary data goes against our policy.

3 How We Collect Information

Ac99 collects information in several ways. We are fully transparent about each method:

• Registration & Login: Information you provide when creating your account is collected at the time of registration.
• KYC Process: Documents uploaded for identity verification are stored securely.
• Payment Transactions: Financial information is recorded during deposits and withdrawals.
• Platform Usage: Gaming data is automatically collected while you play.
• Cookies & Tracking: Some information is collected through cookies while you browse the website.
• Support contact: Messages you send to our support team may be stored.
• Third-Party Services: Payment confirmation details from mobile banking operators.

4 Purpose of Data Use

Ac99 uses your information only for specific, legitimate purposes. We will never use your data for anything you have not consented to.

• Account Management: To create, update, and secure your account.
• Service delivery: To keep gaming, payment, and other services running without interruption.
• Identity Verification: To verify your age and identity in accordance with KYC requirements.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To identify gambling-related issues and provide timely support.
• Legal Obligations: To comply with applicable laws and regulations.
• Service improvement: Analytics used to improve the user experience.
• Contact: To send you important updates, bonus offers, and promotional information.

You can opt out of promotional communications at any time by contacting our support team. Please note that opting out of security-related communications is not possible.

5 Data Sharing Policy

Ac99 does not sell your personal information to any third party. However, limited data may be shared in certain circumstances:

• Payment Operators: Information is shared with mobile banking services such as bKash, Nagad, and Rocket to process payments.
• Technology Partners: Technical data may be shared with server, security, and analytics providers, all of whom are bound by our privacy policy.
• Legal Authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency.
• Fraud Prevention: Limited data may be shared with other gaming platforms to help prevent suspicious activity.

Ac99 never sells, rents, or exchanges your personal information with advertisers, data brokers, or any other commercial entity.

6 Data Security Measures

Keeping your data secure is our top priority. ac99 protects your information using internationally recognised security technology.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: Robust firewalls prevent unauthorized access.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Data Backup: Your data is stored on secure backup servers.
• Access Control: Only authorized personnel can access specific data.

7 Cookie Policy

Ac99 uses cookies on its website and app. Cookies are small files stored on your device that help improve the quality of our service.

• Essential Cookies: These are essential for staying logged in, managing sessions, and maintaining security.
• Performance Cookies: Used to understand how well the site is performing.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Helps improve our services by analyzing user behavior.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working. If you have further questions about cookies, please reach out to our support team.

8 Your Data Rights

As an ac99 user, you have several important rights over your own data. We fully respect all of these rights.

To exercise any of these rights, contact our support team by email. We typically respond to requests within 30 business days.

9 Data Retention Period

Ac99 does not store your information indefinitely. A specific retention period is defined for each type of data.

• Account Information: For the duration your account is active, and for 5 years after closure.
• Financial Transactions: A minimum of 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: For the duration your account is active, and for 2 years after closure.
• Support conversations: Up to 2 years after last contact.
• Log Files & Cookies: Up to 1 year.

Once the retention period expires, data is securely deleted or anonymized. Certain data may need to be retained longer for legal reasons, in which case we keep only the minimum necessary.

10 Privacy of Minors

Ac99 is strictly for users aged 18 and above. We never knowingly collect or store data from anyone under 18.

• Age is verified at the time of registration.
• The KYC process is used to verify your age and identity.
• Any account identified as belonging to a minor will be closed immediately.
• All associated data is permanently deleted.

11 Changes to the Privacy Policy

Ac99 may update this privacy policy from time to time, due to new legal requirements, technology changes, or service improvements.

• The date of any changes will be shown at the top of the page as "Last Updated".
• A notification will be posted on the platform for any significant changes.
• Continued use of the platform after any changes will be taken as your acceptance of the updated policy.
• Previous versions of the policy may be provided upon request.

We recommend visiting this page regularly to stay up to date with the latest changes.

12 Get in Touch

If you have any questions about this privacy policy or wish to exercise your data rights, please get in touch. Our data protection team is always ready to help.