Ac99 Terms and Conditions — What You Should Know Before You Play

1 General Terms & Acceptance

By accessing, browsing, or creating an account on ac99, you agree to these Terms and Conditions You will be considered to have read, understood, and agreed to these terms in full. If you do not agree with any part of these terms, please do not use ac99.

Ac99 is an online gaming platform offering entertainment services to users in Bangladesh. These terms and conditions define the legal relationship between ac99 and its users. The platform is intended for personal and entertainment use only.

To use ac99's services, you must be a legal resident of Bangladesh and at least 18 years of age. Access from countries where online gaming is prohibited is not permitted.

2 Account Registration & Eligibility

You must provide accurate and complete information when registering an account on ac99. Creating an account using false information is strictly prohibited and may result in account termination and balance forfeiture.

• Maximum per person One Account Authorized.
• The name, date of birth, and phone number provided at registration must be accurate.
• A copy of your national ID or passport may be requested for account verification.
• Multiple accounts from the same device or IP address are not permitted.
• Transferring or selling your account to another person is strictly prohibited.
• Passwords must be at least 8 characters long and include numbers and special characters.

Ac99 may request identity documents at any time for verification purposes. Failure to provide the required documents may result in a temporary account suspension. This process is in place to protect you.

3 Deposit & Payment Methods

Deposits on ac99 can be made via bKash, Nagad, and Rocket. Deposits are generally credited to your account instantly. If there is any delay, please contact the support team.

Deposits must be made from a mobile banking account registered in your own name. Deposits from third-party or someone else's account are not accepted and will be flagged as suspicious activity.

• Ac99 does not charge any additional fees on deposits.
• You'll receive an in-app notification once your deposit is successful.
• Ac99 reserves the right to investigate any suspicious transactions.
• Our 24/7 support team is available to help with any deposit-related issues.

4 Withdrawal Policy

A minimum balance of BDT 300 is required to make a withdrawal from ac99. Withdrawal requests are typically processed within 10 to 30 minutes. However, withdrawals may be delayed until identity verification is complete.

• Withdrawals will only be sent to a bKash, Nagad, or Rocket account registered in your own name.
• The maximum daily withdrawal limit is BDT 1,00,000.
• Wagering requirements must be met before withdrawing from your bonus balance.
• Large withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be temporarily placed on hold if suspicious activity is detected.

Ac99 reserves the right to hold any withdrawal request for audit purposes. In such cases, you will be notified by email or in-app notification with an explanation. The withdrawal will be processed once the issue is resolved.

5 Bonus & Promotion Terms

Bonuses and promotions on ac99 are subject to specific terms and conditions. By claiming a bonus, you agree to the applicable terms for that bonus. Each bonus carries its own wagering requirements.

• Welcome Bonus: New members receive a bonus of a set percentage on their first deposit.
• Reload Bonus: For regular players on a weekly or monthly basis.
• Cashback: Cashback of a set percentage on net losses above a specified amount.
• Referral Bonus: Refer a friend and both of you get a bonus.
• Bonus balance cannot be used on all game types — certain games may be restricted.
• Bonuses are typically valid for 7 to 30 days. Any unused bonus will expire at the end of this period.

Ac99 reserves the right to modify, suspend, or cancel any bonus offer at any time. In the event of any ambiguity regarding bonus terms, the decision of the support team shall be final.

6 Gaming Rules

All games on ac99 are powered by internationally certified RNG (Random Number Generator) technology, ensuring that every game outcome is completely random and free from manipulation.

• For each game's RTP (Return to Player) Percentages are available in the game information section.
• If a game is cancelled due to a technical issue, all bets will be refunded.
• Your game progress will be saved automatically if your internet connection is interrupted.
• If a technical error is detected in any game, the result of that round may be voided.
• Any violation of game rules or use of cheats will result in immediate account termination.
• The dealer's decision is final in Live Casino games.

Bet outcomes in the Sports Betting section are determined by official results. If a match is cancelled or abandoned, the stake will be refunded. In the event of a disputed result, the decision of the relevant international sports authority will be followed.

7 Responsible Gaming Policy

Ac99 is deeply committed to responsible gaming. We believe gaming should be a source of enjoyment, not a means of income. That is why we actively support our users in building healthy gaming habits.

• Self-Exclusion: You can self-exclude for anywhere from 24 hours to permanently at any time.
• Deposit limit: Set daily, weekly, or monthly deposit limits.
• Time Limit: Set a daily limit on how long you play.
• Reality Check: You'll be reminded at regular intervals of how long you've been playing.
• Our support team can connect you with professional help for gaming-related concerns.

8 Security & Fraud Prevention

Ac99 uses advanced SSL encryption and two-factor authentication to keep your account and financial information secure. That said, there are some precautions you will need to take on your own.

• Never share your password with anyone — ac99 staff will never ask for your password.
• Avoid logging into your account over public Wi-Fi.
• Do not click on suspicious emails or links claiming to be from ac99.
• If you notice any unfamiliar activity on your account, contact support immediately.
• Keep two-factor authentication (2FA) enabled — it's essential for your account security.

9 Account Suspension & Closure

Ac99 reserves the right to temporarily suspend or permanently close any account for the following reasons:

• Providing false or incomplete registration information.
• Operating multiple accounts.
• Abusing or exploiting the bonus system.
• Use of bots or automated software.
• Money laundering or suspicious financial activity.
• Harassing or abusing other users.
• Order from a court or law enforcement authority.

If an account is closed and the balance contains legitimate funds with no rule violations, ac99 will consider returning those funds. However, no refunds will be issued in cases of fraud or terms violations.

10 Privacy & Data Protection

Ac99 handles your personal information with the strictest confidentiality. We collect your data solely for the purposes of providing services, verifying your identity, and meeting legal obligations.

• Your information is never sold to third parties.
• Information may be disclosed to authorities when required by law.
• Your browsing data may be used to improve our services.
• You may request to view or delete your personal data at any time.

11 Dispute Resolution

If you disagree with ac99 on any matter, please contact our support team first. We will do our best to respond to your complaint within 48 hours.

• All disputes will first be addressed through mutual discussion.
• In the event of a dispute over game results, server logs will be treated as the definitive evidence.
• Transaction records will serve as the primary basis for resolving any financial disputes.
• Users may pursue external legal action against a final decision made by ac99.
• All legal matters will be governed by applicable laws.

Ac99 is committed to resolving all disputes in a fair and transparent manner. Our goal is to ensure every user has a positive experience.

12 Contact & Support

If you have any questions about these terms and conditions or need assistance, our support team is available 24/7.